December 29, 2017Every once in a while, a person reaches the end of their endurance. That day came for me on Wednesday. I'd been trying without success to update my stepfather's method of payment on one of his insurance policies. The company, Cigna, refused.
It didn't matter he's in the hospital.
It didn't matter I had all the information.
It didn't matter I have complete legal Power of Attorney.
The people at Cigna said they couldn't update the payment information because of the HIPAA laws.
HIPAA was enacted to protect a person's MEDICAL information.
I didn't, nor do I, need his medical information. I'm willing to bet I know more about his health than Cigna does. All I needed to do was update his method of payment from a debit card to an auto-pay, which his bank said is more secure.
At my wit's end, I tweeted a nasty little note to Cigna - and got a response. Problem now resolved.
It should never have gone to that point.
We didn't need to spend $400 on Power of Attorney papers.
We simply needed the Power of the Tweet. For free.
KC Kendricks
www.kendricks.com
PS. The next contestant is in my crosshairs.
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